Several students expecting to receive their assessment results on the portal on Thursday have been provided with other students’ results.
The University’s intranet portal has been hit by widespread problems that continue to prevent many students from accessing the network. Several of those who have managed to log onto the portal have seen other people’s results instead of their own.
Thomas Polak, a Politics and American Studies student, was given two different people’s results: “I logged on to the Portal and got to the results page, and an engineering student’s results came up instead of mine. I logged out and in again and got another different person’s results. I’m still waiting for mine!”
Another politics student said: “When I got onto the transcript the grades were very different from what I was expecting. I quickly realised they were someone else’s and I was completely stunned.” He added: “It was a complete and utter invasion of this guy’s privacy. I quickly exited the page but I had access to his whole academic transcript. It’s just a complete farce.”
With several attempts to fix the problem taking longer than anticipated throughout Thursday evening, Information Services posted the following update at the end of the day:
Education Officer, Matt Styles, issued the following statement:
“Due to problems experienced in previous years of the Portal system not being capable of handling the number of requests from students to view their marks, Information Services (IS) built an upgrade for the software.
“Although the new software is capable of handling the volume of users, a technical error meant that some users were receiving the marks for other students who had tried to access their marks.
“To prevent this from happening, the Portal has been taken down temporarily whilst IS work on a technical solution to the problem.
“In the meantime, if you feel you need your marks as a matter of urgency, or you wish to complain, please email the Academic Services Division at firstname.lastname@example.org and the Students’ Union Education Officer, Matt Styles, at email@example.com.”